Customers rely on reviews to inform their hiring decisions. They seek insights into what it’s like to work with you, and reviews serve as the most effective means to distinguish your business. Pros with 15 or more reviews are twice as likely to be hired than pros without reviews.
Where Does the Customer See Your Review?
Customers can view your overall rating, the number of reviews you’ve received, and the messages customers share on your profile page. Additionally, when you express interest in their work requests, it contributes to their perception of you.
To gather reviews, you have the option to request them directly from your customer chat page. Customers also have a convenient link on their work request page to provide a review.