Career Certified Public Accountant (CPA)
By NexGen Support Team
December 9, 2023
Website NexgenTaxes NexGen Tax
Are you a credentialed CPA, EA, or practicing Tax attorney? Do you have a minimum of 2 seasons of paid Tax Preparation experience with a minimum of 25 tax returns per tax year? If you’re one of these tax professionals, we need you to help our customers complete their taxes using our tax preparation platform. You’ll be providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by helping our customers and empowering them to prepare their taxes.
What You’ll Bring:
How You Will Lead: This is a virtual, customer-facing role; you will be using our state-of-the-art video communication software (IOM – Instant Online Meeting) to interact with customers. Help our customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations. Create high-quality customer interactions and experiences that instill confidence using deep customer empathy and your deep knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and prepare customer inquiries. Document customer interactions.
To apply for this job email your details to support@nexgentaxes.com
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